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TopData Search – FAQ

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General FAQ

Activity
Can I exclude contacts I already have?
Yes, you can upload a spreadsheet of emails to use for suppression (exclude from counts/lists) in TopData Search. Apply any suppression list by selecting it by name in the "Bulk Email Suppression" section in TopData Search or by selecting the "Exclude all suppression lists" option. Lists you have previously ordered are automatically excluded from counts and orders. See the video on email suppression here. Requirements: * File Size limitation (Maximum 50MB) * File type (CSV Only) * Must have “email” in the column name
Can I purchase more credits than in the 3 given options?
Yes, you must talk with an account manager to purchase larger volumes of credits.  We are developing purchase options for larger volumes and will make those available in the near future.
Can I search for specific companies buy name?

There isn't a company name search, yet, you can search by company domain.

We will be adding the ability to upload a list of domains for targeting (or suppression), in the near future.

Can I select companies by SIC?
Yes, in the Industry module select the blue 'SELECT SIC CODE FROM LIST" button and then you can select 2, 3, or 4 digit sics.  To expand (or contract) the 2 and 3 digit SIC groups click on the SIC name. Selected SICs will show in the 'Select SIC Code' box and can be removed from the count by either clicking the x next to them there or deselecting them in the SIC selection popup. You can also start typing a keyword or SIC into the "Select SIC Code" box and all matching SICs will show as selection options. You can also toggle the green "Include" button to "Exclude" to exclude the selected SICs.  
Company Size
Do you have a subscription option?
We don't currently have an option for an automatic monthly subscription.  We may add this option as a convenience, but will not require being locked into a contract.
Bulk Email Suppression
Geography
Search by Country, US State, City, zipcode (coma seperated or single zipcode with a radius in miles).
How do I cancel my account?
There is no need to cancel your account because there is no cost to have an account.  Still, want to cancel your account?  No problem, send us a message at (TopDataSearch at mtd-email.com) from the email used in your account asking for it to be canceled and we will.
How do I download a list, see the complete records?
Once you've run a search select "Place Order" then enter the list name and select "Place Order". If you picked specific records from the preview area the "Selected Records" option will be selected and only those records will be downloaded. Or you can select "Limited Records" and enter the number of records you want to download.    
How do I get a TopData Search account?
You can request an account on the TopData Search page.
How do I know how many credits I have?
Your credits are displayed at the top of the left side navigation bar.
How do I reset my password?
We don't yet have an automated system for resetting passwords.  Send an email to "TopDataSearch at mtd-email.com", from the address used in your account with a request to reset your password, or to use a specific password, and we will respond.
How do I select specific industries?
You can select industries by SIC or by named industry in the Industry module. By SIC: you can start typing in either a SIC code or keyword and all matching options will show in the drop-down for selection. Or select the blue 'SELECT SIC CODE FROM LIST" button and then you can select 2, 3, or 4 digit sics. By Named Industry: Expand the named industry section by clicking on the ">", then select the checkbox next to the industries you want. The green check includes that industry and the red X excludes it.   If you enter both SICs and named industries only companies that are in both a selected SIC and a Selected Industry will be included.  
How much does a TopData Search account cost?
It is free to have a TopData Search account. We don't charge anything to have an account and to run searches. You only pay for data credits and you only pay for data credits when you need them. We have no annual contract requirements, cost per seat or any other unnecessary tricks to force you to stay with us. We provide quality data, that's it. There are currently 3 credit purchase options within a TDS account. These 3 options are all available within your TDS account for quick and easy purchase by credit card. You can also purchase larger volumes at different pricing points directly from an account manager by calling (877) 591-3252 x3
  1. 500 records for $250
  2. 1,200 records for $495
  3. 2,750 records for $995
 
I requested an account but didn’t get the login information
It can take up to 24 hours for us to send you account information.  Check your junk mail folder, the account information email will come from "TopDataSearch at mtd-email.com".  If you still aren't seeing an email with your account information send a message from the email you signed up with to "TopDataSearch at mtd-email.com" and we will respond with the account information.
Industry
Is your data CCPA compliant?
Yes, We exclude all records for California contacts that ask to be removed from our database.  If you would like to know if you are in our database or would like to be removed from our database, send a message from the email you want removed to CCPA at MountainTopData.com and we will respond.
Is your data GDPR compliant?
Yes, to maintain compliance with GDPR we don't have any European Union contacts in our database.
Orders
Preview
Purchase Credit
Saved Searches
Suppression Email
Title
Select from preset title/department groups or enter coma separated title keywords.
Title Level
Select from C-Level down to sub-manager level titles. The 'Other' title level contains all sub-manager level contacts.
What does the “Bulk Email Suppression” area mean and how does it work?
The email suppression area "Bulk Email Suppression", is where you can select and apply suppression lists (exclusions lists).   You can select lists you have previously downloaded through TDS or in house email lists you have uploaded. This suppression is by email address only and allows you to:
  • Exclude/suppress contacts you previously downloaded through TDS.
  • By leaving the "Exclude Previous Purchases" option checked, all lists you previously downloaded will be excluded from the search.
  • By checking the "Exclude All Suppression Lists" option all previously downloaded lists, as well as any suppression lists you have uploaded, will be excluded from the search.
  • If you click in the field for "Select Bulk Email Suppression" you can pick from all suppression lists, including individual suppression lists that you have uploaded and previously downloaded lists. You can start typing in list names and/or scroll down through all of your suppression lists.
  • Upload a new suppression list by clicking the green "Add a New List" button.
    You can also manage your email suppression lists in the "Suppression Email" area found on the left side menu. In this area, you can add new email suppression lists, view all existing email suppression lists, view and edit the records in an email suppression list, remove email suppression lists, and download email suppression lists.  
What is a credit?
1 credit = 1 record. So if you have 100 credits you can download 100 records with complete contact information.
When do my credits expire?
Your credits do not expire.
Why can’t I find the contact I’m looking for?
We have a very large data set, but if you search for a specific contact it's unlikely we will have that exact person in our database.

TDS User FAQ